The Customer Relations Office, located in the Medical Director Department, is a listening point at the service of users who wish to present commendations, suggestions, comments and complaints.

1. the personal data of the interested party (name, surname, address and telephone number)
2. an adequate description of the reported event
3. the complainant’s signature

MediClinic is committed to reply on the basis of an internal investigation within 90 days from the reception of the complaint. More detailed information may possibly be requested from the Medical Director Department.

1. Cash (for amounts up to € 2,999.99)
2. Credit Card / POS (excluding American express)
3. Check
4. Bank transfer
5. Deferred payment with credit card

The waiting list for surgery is managed by the same physician who performed the specialist consult and provided indication for surgery.

The user has the full right to receive all the clarifications that he or she deems appropriate, by both medical and nursing staff according to their respective skills.

Surgeries and invasive procedures require the collection of the informed consent: after an appropriate interview, the specialist doctor verifies the user’s understanding of the obtained information and collects the consent on specific forms (a general consent and a specific consent, as required by current legislation).

Admission is always performed on an outpatient basis and thanks to the innovative technologies and the competence of the health personnel, it allows the user to be safely discharged on the same day of surgery. The preoperative evaluation (blood chemistry exam, radiological tests, anesthesiological evaluation and any further tests required by the specialist doctor) is performed at MediClinic approximately one week before surgery.

While at MediClinic, carers can make use of dedicated waiting rooms, with greater privacy and a more effective proximity and care for their loved ones. At the time of discharge, a detailed clinical report will be issued to the patient, addressed to the attending physician, which includes the results of the preoperative evaluation, the surgical procedure undergone by the patient, any post- operative indications and therapy. It is also possible to ask the administrative staff for a copy of the medical record (paid service). Even after discharge, specialist doctors follow the patient for a correct post-operative and collaborate with the general practitioner to ensure continuity of care and appropriate treatment.