The Customer Relations Office, located in the Medical Director Department, is a listening point at the service of users who wish to present commendations, suggestions, comments and complaints.
- the personal data of the interested party (name, surname, address and telephone number)
- an adequate description of the reported event
- the complainant’s signature
MediClinic is committed to reply on the basis of an internal investigation within 90 days from the reception of the complaint. More detailed information may possibly be requested from the Medical Director Department.